Refund & Cancellation Policy

Every new account starts on a free trial with no card required. Nothing is charged until the trial ends and you choose to continue, so the usual reason for wanting a refund does not arise.

Cancel at any time from inside Keetu under Plan & modules, or by emailing support@keetu.infrom the account owner's address. There is no notice period, no cancellation fee, and nobody to argue with.

You keep full access until the end of the period you have already paid for. We do not cut a business off mid-month.

Switching off an add-on pack, or deactivating a user, stops that charge from your next bill. Your data is not deleted — switching the pack back on later picks up exactly where you left off.

Keetu is billed monthly in advance. We refund:

• A duplicate or incorrect charge, in full — tell us and we will fix it without argument.
• A charge taken after you cancelled, in full.
• A month in which a fault on our side made Keetu substantially unusable for your business, in whole or in part depending on how long it lasted.

We do not normally refund part-months where the service was working and available — you can cancel and keep using it to the end of the period instead.

Approved refunds are sent back to the original payment method within 7 working days. How quickly it appears after that is up to your bank or card issuer, usually a further 3–5 working days.

Write to support@keetu.in with the account name and what looks wrong, before raising a dispute with your bank. We would far rather correct a mistake than have you go through a chargeback, and we can usually do it the same day.

See also our Terms of Service.